Withdrawing From Your Account Balance
When you want to pull funds out, head to the cashier and select the withdrawal option. We route payouts back to the same wallet you used to deposit — DANA, OVO or GoPay — which keeps the process straightforward and reduces the chance of a mismatch. Enter the amount you want to withdraw, confirm the wallet details on your account profile, then
submit. We verify the request against your account before releasing funds. If your account verification is not yet complete, you will be prompted to finish that step first. We aim to process withdrawal requests without unnecessary delays, but wallet networks occasionally have their own processing windows.
- Go to Withdrawal — Inside the cashier, tap 'Withdraw'. You will see the wallet options linked to your account profile.
- Enter Amount and Wallet — Type the withdrawal amount and confirm the DANA, OVO or GoPay wallet number on file. Mismatched wallet numbers delay processing.
- Submit and Verify — Submit your request. If your account verification is complete, we process it from our side. Incomplete verification triggers a prompt to finish KYC first.
- Funds Arrive in Your Wallet — Once we release the payout, your wallet provider handles the final delivery. Timing depends on their network at that moment.